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Frequently Asked Questions
Who is Cash Go ?
Cash Go is a money exchange company and mainly provide the services that is related to money exchange.
What are the services that Cash Go provide ?
Services provided by Cash Go are as following:
- Remittance Services
- Peer-to-Peer Transfer
- Money Exchange from Malaysia to other countries.
How can i use your money exchange platform ?
You will need to have an account in order to use our service platform. Please click this link to register your account: https://www.cash-go.com/register
What currencies can I exchange on your platform ?
All currencies are allowed to be exchanged in the Cash Go platform.
How can I contact your customer support team ?
You can reach out to our live customer support team through the Chat Button at the bottom of the page. We are here to assist you with any questions or issues you may have.
What are your customer support hours?
Our customer support is available during our regular business hours (10.00 a.m. – 10.00 p.m.). But you still can find out the answers in our FAQ Section.
Where can I get the referral code from ?
If I don't have the referral code, is that still allowed to register as a Cash Go user?
A referral code is a must for a user that wants to register as a Cash Go user. If don’t have the referral code then you are not allowed to register an account.
Our referral code is ‘CG029’, or you may also head to our register page to register a new account.
What can I do if I forget my secure pin and security question or if I repeatedly entered incorrect details?
If my phone number has changed, may I update my new phone number?
What is the verification process?
What document needs to be uploaded for identity verification?
- For Malaysians – Need to upload the front of the Identify Card and holding the Identify Card image.
- For Foreigners – Need to upload either an Identify Card or Passport or any relevant supported documents.
How long does the verification process take?
If my account is undergoing a verification process, may I perform any transaction action?
May I create any transaction orders if my account is not verified?
Yes, but will have a limitation for your transactions.
What is the usage for the wallet?
The usage of a wallet in Cash Go is for:
- Create send money order
- Doing Peer-to-Peer transfer
How long does it take to complete a transaction process?
Normally it will take 2 – 3 business days to complete a transaction process.
Are there any hidden fees for the transactions?
No, all the charging fees are stated in your transaction.
How to check the order's status?
You may check the order’s status in the Track Transfer screen by using the tracking number but only can check for send money orders. For other types of orders, you need to sign in to your account for trace.
How much money can I send from Malaysia?
There are no limitations for you to send money out from Malaysia, as long as you have enough wallet balance for you to do these transactions. Another thing needs to be concerned is your account must be verified by Cash Go otherwise you will have limitations for your transactions.
What type of the mobile wallet can be used in Send Money Order?
Our platform provides 3 types of mobile wallets, which is :
- Rocket
- Nagad
- bKash
